DFS is committed to providing an excellent customer support experience on every call. Customer satisfaction is our highest priority!
You can expect to have a live conversation with a highly skilled service technician within thirty minutes. Our technical support team will assist you with troubleshooting your SCADA system professionally and reliably.
We support every DFS-manufactured product regardless of age or type. No maintenance contract is required and phone support is available 24/7 free of charge.
After Hours Customer Support (On-Call)
DFS utilizes a Return Authorization (RA) number system when a product will be returned to the factory for repair during and after the warranty period. Please call or email to request a RA number before shipping any product to DFS for repair service.
Request an RA Number
This area is for use by DFS customers only and is password protected. Contact DFS’ Service Department to get a username and password. Call 321-259-5009 or send an email request to firstname.lastname@example.org
Drivers for USB Adapter Cable
The USB-to-Serial Adapter cable provided in some DFS kits use the driver found in the link below.