Customer Support

DFS is committed to providing an excellent customer support experience on every call. Customer satisfaction is our highest priority!

You can expect to have a live conversation with a highly skilled service technician within thirty minutes. Our technical support team will assist you with troubleshooting your SCADA system professionally and reliably.

We support every DFS-manufactured product regardless of age or type.  No maintenance contract is required and phone support is available 24/7 free of charge.

After Hours Customer Support (On-Call)

Return Authorization

DFS utilizes a Return Authorization (RA) number system when a product will be returned to the factory for repair during and after the warranty period. Please call or email to request a RA number before shipping any product to DFS for repair service.

Request an RA Number

Customer-Only Downloads

The DFS “customer-only” downloads are password protected. Contact DFS’ Service Department to obtain credentials. Call 321-259-5009 or send an email request to service@dataflowsys.com.

UNRESTRICTED DOWNLOADS:

Drivers for USB Adapter Cable

The USB-to-Serial Adapter cable provided in some DFS kits use the driver found in the link below.
http://www.ftdichip.com/Drivers/VCP.htm

Scroll to Top